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Q:
Why
should I purchase parts from San Diego Printing Parts, instead of directly
from the manufacturer?
A:
SDPP
is not only a representative of many manufacturers, but we must perform to
their satisfaction. We are an
independent company that works within the printing trade, and devote our
entire efforts as a replacement parts and supply distributor.
We are competitive in price, and offer customer service that would
not be available through a large manufacturer.
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Q:
I read advertisements from companies offering to beat any price.
A:
Offering
to be lower than any price quoted would take in a lot of territory.
Our prices are always in line with our competition, and on many items
much lower. In addition, we
offer many specials, sale items and bulk purchases for maximum discounts.
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Q:
My machine is broken down – I am in the middle of a job.
Where do I get help?
A:
Call us as soon as possible. With
the large inventory stocked by SDPP, there is a good chance the part you
need is available. The earlier
you call the more opportunity we have to put the part on overnight delivery
– and in your hands the following morning.
In addition, our customers in the Central & Eastern Time zones
can call us late in the day – and still have a shipment out the same day!
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Q:
Can I get help ordering the parts I need over the telephone?
A:
Absolutely.
Our employees realize parts books can sometimes be confusing, or
unavailable to you. A member of
our staff will assist you in determining the parts you need, or you may
request a page from the parts book be faxed to you.
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Q:
What if I receive a defective part, or am not happy with an item I
have purchased?
A:
SDPP
guarantees what we sell. On
defective items, we ask that you first be certain the part is defective to
avoid confusion, or an unnecessary return and exchange.
We will ship a replacement part and arrange for a pick up for the
defective part. If
you are not happy with an item you have purchased, is not what you expected,
we will pick up the item at our expense and credit you – no problem.
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Q:
What
are your payment terms?
A:
Customers that order from us frequently can submit a credit
application for an open account. We
accept most major credit cards, or you may simply order COD – It’s your
choice.
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Q:
You are in San Diego, California – Shouldn’t I look for a closer
dealer?
A:
Our customers are located in every section of the United States, and
many foreign countries. We make
ordering easy, and are “as close as your telephone”.
With today’s ground and air transportation, your order is on its
way – in most cases, the day we receive it.
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Q:
I am not familiar with San Diego Printing Parts.
Are you new?
A:
SDPP
is one of the true pioneers in the mail order replacement parts business.
We have a long list of credentials.
In business since 1975, we have serviced well over 20,000 accounts
with parts, accessories and supplies. Over
the years we have built a good reputation in the industry, which we work
hard to maintain.
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Q:
I prefer to use only genuine factory manufactured parts.
A:
That’s fine. We often
recommend that to press operators and shop owners.
SDPP is an authorized dealer for AB Dick & Ryobi factory
manufactured parts, and other equipment and supply manufacturers.
We also inventory aftermarket parts from independent manufacturers
that may represent an improvement or reduce the cost of many items.
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Q:
I am from outside the United States.
Can you ship me parts and supplies?
A:
Yes.
We have many customers in Mexico, and have a representative dealer in
Guatemala, Mexico selling the SDPP product line.
We maintain a Spanish-speaking employee on staff for customers south
of the border. We
can also ship by mail or Priority Mail to many areas of the world.
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Q:
I prefer to do “one-stop” purchasing as much as possible.
Do you sell printing supplies?
A:
We
sell many of the supplies used in the pressroom and bindery.
Many of the supplies are listed in our separate supply catalog.
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Q:
I do my own repairs. Do
you have literature or manuals that can help?
A:
We offer parts books, service manuals, operator’s manuals, tools
and videos needed to make certain repairs.
For Chief users, we have a line direct to our mechanics.
A similar service line is planned for AB Dick & Ryobi – Itek in
the future.
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Q:
Do
you still rebuild Chief presses?
A:
We
began rebuilding Chief presses in 1977, and have placed thousands in the
field across the United States. Although
the Chief still remains surprisingly popular, and there are still many in
use, we have stopped advertising, and only accept special orders for rebuilt
machines. Please check with us
for lead times and pricing if you are interested in rebuilt Chief presses.
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Q:
Will I still be able to get Chief parts from SDPP?
A:
SDPP is committed to furnishing replacement parts for the Chief still
in operation. Most parts are
now aftermarket parts, or manufactured by us.
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Q:
I
am a dealer. Does SDPP have a
dealer program?
A:
We
offer both legitimate dealers and machine repair companies wholesale pricing
on our products. SDPP finds it
necessary to both wholesale and retail to be competitive.
However, we do value our dealer business and have special promotions
and price breaks and dealer specials.
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Q:
What
is the relationship between Arrow Graphic Products and San Diego Printing
Parts?
A:
SDPP
is a wholly owned subsidiary of Arrow Graphic Products Inc.
They are one in the same.
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Q:
I would like to know more about SDPP.
A:
You can get on our mailing list by telephoning, e-mailing or faxing.
You will receive direct mail, catalogs, and bulletins.
We are currently offering
AB Dick/Ryobi-Itek, and Chief parts and
supply catalogs, and a general press supply catalog – all available at no
charge, by request.
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